Founded in the early on 2000s, Redbox Automated retail LLC is one American and also Canadian rental firm offering movie at their designated kiosks, via on-demand streaming, and complimentary Live TV.

You are watching: Can you return a redbox to any location

Compared to their competitors, Redbox has actually a ‘return anywhere’ policy enabling customers to return their rentals to any Redbox kiosk, nevertheless of what kiosk the rental was initially picked up from.

Given that some customers room not pleased through the service, it is no surprising that they would like to learn more about the refund policy and also process.

If girlfriend are one of them, read on to learn what us have discovered out about Redbox refunds.

What Is Redbox’s Refund Policy?


Since Redbox is not transparent about its refund policy, it is difficult to tell in what instances the agency is willing to provide refunds.

The Redbox Transaction Terms and also Conditions state that if you rent or acquisition a defective on-demand content, girlfriend can get a refund that the rental or acquisition price if a replacement through a non-defective content is unavailable.

As for the rental or purchase of items in ~ a Redbox kiosk, the very same Terms state that in the event of renting a defective item, you can obtain a replacement of the very same or lesser value, though regards to Use state you will be eligible for a refund if together replacement is not available.

The terms of Use likewise state the Redbox’s complete liability for any kind of losses or damages will not exceed $10 or the quantity you were charged, whichever is lesser.

How To acquire a Refund indigenous Redbox on my Own?

As the Redbox refund request process is not clear, friend should call their Customer support via:

Phone in ~ 1.866.REDBOX3 (1.866.733.2693)

Can You request a Refund Via

Yes / No







Yes (Live chat)


When you call Customer Service, make certain to define in information what the worry is. For example, the DVD friend rented is scratched and also unplayable, or you have been overcharged for items friend returned.

Make sure to administer details together as:

BarcodesRental/purchase time stampsKiosk location

Note the requesting a refund does no guarantee you will acquire one even if you are approved. For an ext details, check the usual Issues through Redbox ar below.

If you desire to publication a Redbox reservation, follow this page.

What Is the Time home window To inquiry a Redbox Refund?

According to their FAQ page, Redbox does not refund dues older than 90 days.

How long Will It take it To receive My Redbox Refund?

If a refund is granted, that takes around five come seven business days for the refund to be earlier in customer’s accounts, depending upon their jae won institution.

Common worries With Redbox

According to sources such as Consumer Affairs or the Better business Bureau, Redbox client report miscellaneous issues, the most common being:

Poor client serviceExcess charges as result of the machine’s fail to scan reverted itemsDefective DVDs or on-demand streaming issuesFailure come pay the end refunds

Poor client Service

Many users complain about customer representatives not being willing to cooperate, denying customers their rights, and also hanging increase on them as soon as they insist on speaking to the manager.

Even if they decision to interact with a customer complaining around the service, state of the rental or purchase, or overcharges, that is no a guarantee that the client will obtain a refund.

Excess Charges due to Machine’s fail To Scan reverted Items

One of the most usual problems is customers gift overcharged for overdue rentals in spite of returning items in ~ the shortest return window. the happens since Redbox equipments fail come scan the items, and the service instantly charges for each extra day till the mistake is rectified.

Defective DVDs and On-Demand Streaming Issues

It is typical that items spread from Redbox makers are scratched or otherwise defected, or that on-demand streaming experience interruptions, leading to customers’ i can not qualify to usage the content they rented or purchased.

Failure to Pay the end Refunds

Even if the company agrees to provide you a refund, they tend to prolong paying it out.

Request a Redbox Refund v


In situation you desire to spare you yourself the problem of contacting customer Service and requesting a refund on your own, you have the right to delegate the task to

Our application has automated all the procedures to make managing services such as Redbox go seamlessly and also without unnecessary stress.

Open in your net browser and take the complying with steps:

Click Get Protected under Chargeback InstantlyEnter the details around your bank and the Redbox items you space requesting a refund forConfirm your request v a signature

Once the virtual assistant has actually received your request, we will contact your financial institution and dispute the Redbox charge. come strengthen your claim, we will certainly forward girlfriend the pertinent MasterCard and also VISA codes and also regulations. Us can likewise contact Redbox and also request a refund on her behalf.

Get Rid of the Redbox advancement Emails

If you are having trouble with too much promotional or spam emails from Redbox, we can assist you cut their circulation to her inbox.

The Spam Collector functionality has actually been design to stop undesired emails indigenous flooding ours clients’ inboxes and exposing lock to perhaps harmful content.

Headaches end Redbox? No issues With

In instance Redbox is providing you a hard time and denying your customer rights, you might need to approach the matter much more seriously and also take legit action. has been honored with the luigi M. Brown Award because that Legal access by the American Bar Association. The world’s first robot lawyer can help you assert your legal rights by filing a tiny claims lawsuit against Redbox.

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