After reading this short article you will learn about the programmed and also non-programmed decisions.

Programmed Decisions:

Decisions concerned structured situations, where the problem is an ext or less routine and also repetitive in nature are known as programmed decisions. Because that example, difficulties related to leaving are solved by policy relating to leave rules. Employees who take leaving according to leaving rules Eire granted leave and those who perform not follow the leaving rules may not it is in granted leave. The routine problems may not constantly be simple.

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There may be complex routine problems. Because that example, manufacturing department follows a regimen that managers order for inventory as soon as it get the re-order point. If over there is sudden boost in need for the product, managers cannot wait because that inventory to with the re-order allude to make fresh orders. Orders room placed prior to this level is reached. Notified inventory is, thus, a problem of routine nature but ordering inventory before the re-order suggest is a regimen but facility problem.


In one of two people situation, managers depend ~ above pre-established criteria for taking decisions. Various policies, schedules and procedures overview these decision and, therefore, policies and also procedures should be together clear as possible. Since decisions are based upon pre-defined standards, they do not require much of brainstorming and also are taken normally by middle and also lower-level managers.

Managers perform not think that innovative ways to deal with the regimen problems. Therefore, they have the right to concentrate on necessary and vital activities. This decisions likewise involve some amount the certainty, i.e., outcomes of this decisions are, by and large, known.

Various types of programmed decision are:

(1) Organisational decisions


(2) to work decisions

(3) study decisions, and

(4) opportunity decisions.

Non-Programmed Decisions:

These decisions space taken in unstructured situations which reflect novel, ill-defined and complex problems. The difficulties are non-recurring or exceptional in nature. Due to the fact that they have actually not arisen before, castle require considerable brainstorming. Supervisors use skills and spatu judgment to resolve the problems through scientific evaluation and logical reasoning.


Subjective referee is based upon assessment that the situation. In objective judgment (in instance of programmed decisions), previous experience forms the basis because that decision-making. These decisions involve fair degree of uncertainty since outcomes that decisions are not always known. These decisions are based on partial ignorance together the options and their outcomes cannot be recognized in advance. They space taken in the paper definition of changing, dynamic ecological conditions.

For example, boost in proclaiming expenditure, reliable salesmanship, upgraded technology, quality controls, brand image and reasonable prices are expected to increase sales and also profits. If, regardless of all this, revenues are declining, it requires instant decision-making and such decisions are non-programmed decisions.

These decisions are taken by top-level managers. Together we relocate up the organisational hierarchy, the need for acquisition non-programmed decision increases.

Different varieties of non-programmed decisions are:


(1) an individual decisions,

(2) strategy decisions,

(3) dilemm intuitive decisions, and

(4) Problem-solving decisions.

There is no clear line of demarcation between programmed and non-programmed decisions. Decisions space neither totally programmed no one non-programmed. They are a mix of both and also lie on continually of decision; in between totally programmed decision at one end of the continuum and totally non-programmed decision at the various other end.

A brief description the different types of programmed and non-programmed decisions is provided below:

1. Organisational and an individual decisions:

These decision reflect use of authority. Decisions taken in interest of the organisation room organisational decisions and also decisions taken for an individual interests are an individual decisions. Organisational decisions have the right to be delegated but personal decisions cannot.


Managers room officially authorised to make organisational decisions however they perform not have actually authority come make an individual decisions. They are based on an individual biases. Because that example, firing an employee due to the fact that he does not conform to rule is one organisational decision but firing early to an individual enmity is a personal decision.

2. Operational and strategic decisions:

These decision reflect scope of decision-making processes. Work decisions room taken as a matter of routine. Lock relate to everyday operations and also aim to attain short-term objectives of the firm. They room taken by middle and lower- level supervisors within the structure of policies and procedures and allow minimal use of discretion through managers. Their impact is also limited and short-range in nature.

These decision affect component of the organisation and are based upon pre-defined policies and procedures. For instance, purchase of stationery and also raw material are day-to-day decisions which impact only the purchase department and also are taken follow to pre-defined procedures defined for the purchase department.


Decisions pertained to important and non-recurring troubles are called strategic decisions. Managerial skill and also judgment are used to do these decisions. Castle relate to long-term purposes of the company, specify relationship that the organisation through the environment and are risky in nature. They room taken through top-level managers. Decision to update the technology, beginning a brand-new plant or readjust the plans are strategy decisions.

These decisions impact the entirety or major part that the organisation and also contribute straight to organisational objectives. They are usually not based on past experience and also involve a significant departure native earlier company practices regarding various organization decisions like growth of company in worldwide markets, diversification, change in marketing mix etc.

Strategic decisions involve three necessary elements:

(a) Result element:

It specifies the an outcome (objective) to be accomplished through the decision.

(b) Action element:


It specifies the action to it is in taken to achieve the result.

(c) Commitment element:

It states the dedication, loyalty and also commitment v which world who space responsible for taking action to attain results are associated in making the decisions.

3. Research and crisis—intuitive decisions:

These decisions reflect urgency the decision-making. Decisions which involve constant survey that the industry are research decisions and also decisions make under cases of situation or emergency are situation — intuitive decisions. Because that example, decision to allocate funds to study and advance for product developing is a study decision; decision to rise production that medicines due to the fact that of earthquake or war is a crisis-intuitive decision.

4. Opportunity and problem-solving decisions:


These decisions reflect foresightedness. Managers forecast avenues to encourage organisational growth. The decision to grow and also diversify (market penetration and market development) is an possibility decision.

Problem-solving decision solves a specific problem. For example, decision to enter into brand-new markets even when the agency is making revenues in the existing market is an chance decision and decision come drop a product line due to the fact that it is unprofitable is a problem-solving decision.

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(Market penetration rises sale the existing commodities to the currently and new customers in the present markets and market advancement increases revenue by start into new markets through same assets or commodities with young modifications).